Language Assistance Services and Statement of Non-Discrimination

 

United Services complies with applicable Federal civil rights laws and does not discriminate on the basis of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability, or gender identity. United Services does not exclude people or treat them differently because of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability, or gender identity.

United Services provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, information in different languages, audio)
  • Free language services to people whose primary language is not English, such as:
    • Interpreters
    • Information written in other languages

If you need these services, contact United Services at 860-774-2020

English: Language assistance services, free of charge, are available to you. Call 1-(860)774-2020.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-(860)774-2020.

Portuguese: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-(860)774-2020.

Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-(860)774-2020.

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電1-(860)774-2020.

Italian: ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-(860)774-2020.

French: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-(860)774-2020.

French Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele1- 1-(860)774-2020.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-(860)774-2020.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-(860)774-2020.

Arabic: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم  1-(860)774-2020. :والبكم الصم ھ)

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-(860)774-2020. 번으로 전화해 주십시오.

Albanian: KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në 1-(860)774-2020.

Hindi: ध्यान द�: य�द आप �हदी बोलते ह � तो आपके िलए मुफ्त म� भाषा सहायता सेवाएं उपलब्ध ह।� 1-(860)774-2020. पर कॉल कर�।

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-(860)774-2020.

Greek: ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-(860)774-2020.

 

If you believe that United Services has failed to provide these services or discriminated in another way on the basis of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability, or gender identity, you can file a grievance with:

Ms. Sandy Long, Division Director, Quality and Corporate Compliance, 1007 North Main Street, Dayville, CT 06241; telephone 860-774-2020; fax number 860-774-0826.

If you need help filing a grievance, a Compliance Officer is available at 860-774-2020 to assist you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201; 1-800-368-1019; 800-537-7697(TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Accountability

  • United Services is guided and its programs closely monitored by a Board of Directors made up of community residents with a wide range of expertise. Some board members are consumers.
  • United Services is evaluated by a regional advisory mental health board, made up of area consumers appointed by town selectpersons.
  • Client satisfaction is tracked by satisfaction surveys and outcome studies.
  • United Services utilizes staff performance monitoring systems and unit cost analysis to ensure staff and program service accountability.

United Services is accredited with the Gold Seal of Approval by The Joint Commission, an independent healthcare accreditation organization that evaluates and accredits more than 16,000 hospitals and healthcare.

If you wish to report quality-of-care or safety concerns to the Joint Commission you may do so via any of the following methods:

Online:  http://www.jointcommission.org/GeneralPublic/Complaint

E-mail: complaint@jointcommission.org

Fax:  Office of Quality Monitoring, (630) 792-5636

Mail:

Office of Quality Monitoring

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181