Credentials & Accountability

 

joint-commission-goldsealYour Assurance of Top-Notch Care

We are committed to providing the best, most comprehensive care possible to our clients and the communities we serve. To that end, United Services has earned, and works tirelessly to maintain, accreditation, certifications and affiliations from key professional and state organizations.

We are also committed to maintaining a rigorous protocol for ensuring client satisfaction and internal evaluation of our programs.

 

Accreditation, Certifications & Licensure

  • Accredited with the Gold Seal of Approval by The Joint Commision,  an independent healthcare accreditation organization, evaluates and accredits more than 16,000 hospitals and healthcare organizations across the country.
  • Approved by the Connecticut Department of Mental Health and Addiction Services (DMHAS)
  • Licensed by the Connecticut Department of Public Health (DPH) to provide Adult Outpatient Services and Addiction Recovery Services
  • Licensed by the Connecticut Department of Children and Families (DCF) as a Psychiatric Clinic for Children and as a Child Placing Agency for Adoption and Foster Care
  • The Domestic Violence Program meets the guidelines established by the Connecticut Coalition Against Domestic Violence and those set by the Connecticut Department of Social Services (DSS) for domestic violence programs.
  • Designated as an Enhanced Care Clinic What is an Enhanced Care Clinic? The overall goal of the Enhanced Care Clinics initiative is to provide adults and children who are seeking behavioral health services and supports with improved timeliness of access to behavioral health care as well as improved quality of care. As an ECC, United Services is able to meet the special requirements to provide enhanced access to care including: the capability to see clients with emergent needs within two hours; the capability to see clients with urgent needs within two days; the capability to see clients with routine needs within two weeks; and extended coverage outside of normal business hours.  by the State Department of Social Services and the Department of Children and Families
  • Designated as a Child Guidance Clinic
  • Designated by the CT Youth Services Association as the Youth Service Bureau for the towns of Brooklyn, Canterbury, Eastford, Killingly, Plainfield, Pomfret, Putnam, Sterling, Thompson and Woodstock

 

Affilliations

 

 Accountability

  • United Services is guided and its programs closely monitored by a Board of Directors made up of community residents with a wide range of expertise. Some board members are consumers.
  • United Services is evaluated by a regional advisory mental health board, made up of area consumers appointed by town selectpersons.
  • Client satisfaction is tracked by satisfaction surveys and outcome studies.
  • United Services utilizes staff performance monitoring systems and unit cost analysis to ensure staff and program service accountability.

 

If you wish to report quality-of-care or safety concerns to the Joint Commission you may do so via any of the following methods:

Online:  http://www.jointcommission.org/GeneralPublic/Complaint

E-mail: complaint@jointcommission.org

Fax:  Office of Quality Monitoring, (630) 792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181