We are committed to providing the best, most comprehensive care possible to our persons-served and the communities we serve. To that end, United Services has earned, and works tirelessly to maintain, accreditation, certifications and affiliations from key professional and state organizations. We are also committed to maintaining a rigorous protocol for ensuring persons-served satisfaction and internal evaluation of our programs.

• Accredited with the Gold Seal of Approval by The Joint Commision,  an independent healthcare accreditation organization, evaluates and accredits more than 16,000 hospitals and healthcare organizations across the country.
• Approved by the Connecticut Department of Mental Health and Addiction Services (DMHAS)
• Licensed by the Connecticut Department of Public Health (DPH) to provide Adult Outpatient Services and Addiction Recovery Services
• Licensed by the Connecticut Department of Children and Families (DCF) as a Psychiatric Clinic for Children and as a Child Placing Agency for Adoption and Foster Care
• The Domestic Violence Program meets the guidelines established by the Connecticut Coalition Against Domestic Violence and those set by the Connecticut Department of Social Services (DSS) for domestic violence programs.
• Designated as an Enhanced Care Clinic by the State Department of Social Services and the Department of Children and Families
• Designated as a Child Guidance Clinic
• Designated by the CT Youth Services Association as the Youth Service Bureau for the towns of Brooklyn, Canterbury, Eastford, Killingly, Plainfield and Sterling.
• Currently participating with Connecting to Care to improve health equity outcomes for our community and the people we serve. Learn more about the National Culturally and Linguistically Appropriate Services Standards at https://thinkculturalhealth.hhs.gov/clas/standards  

Affilliations

• Member, National Council for Mental Wellbeing
• Member, Advanced Behavioral Health, a statewide mental health and substance abuse provider network
• The only CT member of the Mental Health Corporations of America
• Member, CT Community Nonprofit Alliance (The Alliance)
• Member, Connecticut Council of Family Service Agencies
• Member, Connecticut Coalition Against Domestic Violence

 Accountability

• United Services is guided and its programs closely monitored by a Board of Directors made up of community residents with a wide range of expertise. Some board members are consumers.
• United Services is evaluated by a regional advisory mental health board, made up of area consumers appointed by town selectpersons.
• Person-served satisfaction is tracked by satisfaction surveys and outcome studies.
• United Services utilizes staff performance monitoring systems and unit cost analysis to ensure staff and program service accountability.

To read our Notice of Privacy Practices, please click: USI Notice of Privacy Practices.

If you wish to report quality-of-care or safety concerns to the Joint Commission you may do so via any of the following methods:

Online:  http://www.jointcommission.org/GeneralPublic/Complaint

E-mail: complaint@jointcommission.org

Fax:  Office of Quality Monitoring, (630) 792-5636

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181